Terms & Conditions

1. About these terms

These Terms & Conditions govern the purchase and use of gym memberships and personal training services provided by , a company registered in the United Arab Emirates under trade licence number , trading under the brand ("we", "us", "our").

By purchasing a membership through our website or at any of our branches, you ("you", "the member") agree to these terms. Please read them before completing your purchase.

2. Eligibility

• Members must be at least 16 years of age. Members aged 16 and 17 require written consent from a parent or legal guardian.
• You must provide accurate personal details, including a valid UAE mobile number, at the time of registration.
• We may require sight of identification (Emirates ID or passport) at the branch before granting access.
• We reserve the right to refuse or cancel any membership application at our discretion.

3. Memberships and duration

Memberships are sold as fixed-term packages of 1, 2, 3, 6 or 12 months. Your membership begins on the start date you select during checkout and ends on the corresponding end date shown to you before payment.

• The end date is calculated automatically from your chosen start date and package length, and is displayed to you before you pay.
• Memberships are valid only at the single branch selected at the time of purchase, unless we confirm otherwise in writing.
• Memberships do not renew automatically. To continue, you must purchase a new package.
• Memberships are personal to you and may not be transferred, shared, sold or assigned to any other person.

4. Prices, VAT and payment

• All package and personal training prices displayed exclude VAT. Value Added Tax at 5% is added to your order total and shown clearly before payment.
• All prices are in UAE Dirhams (AED).
• Payment may be made online by card, or in cash at the branch reception.
• Where you select cash payment, your place is reserved but your membership is not activated until payment is received in full at the branch.
• Online card payments are processed by our third-party payment provider. We do not receive or store your full card details.
• Card statements will show the charge under our registered company name, , rather than the 4GYM brand name.
• We may change our prices at any time. Changes do not affect memberships already purchased.

5. Access and opening hours

Our branches operate 24 hours a day, 7 days a week. We may vary opening hours for maintenance, public holidays, or reasons outside our control, and will give reasonable notice where possible.

• Access is granted through the membership record held at your branch. You may be asked to identify yourself on entry.
• Allowing another person to use your membership may result in immediate termination without refund.
• Certain equipment, classes or facilities may be temporarily unavailable due to maintenance, repair or capacity. This does not entitle you to a refund or extension.

6. Personal training

• Personal training sessions are sold separately in packs and are subject to trainer availability.
• Personal training packs are priced according to the branch at which they are purchased.
• Sessions expire on your membership end date. Any sessions not used by that date are forfeited and are not refundable or transferable.
• Sessions are non-transferable between members.
• We ask for at least 12 hours' notice to cancel or reschedule a session. Sessions cancelled with less notice, or missed without notice, may be treated as used.

7. Freezing your membership

• Eligible members may request to freeze their membership for a documented reason such as travel, medical treatment or injury.
• Requests must be made in writing before the freeze period begins. Retrospective freezes are not granted.
• Supporting evidence may be required, for example a medical certificate or travel documentation.
• Approved freezes extend the membership end date by the length of the freeze. Freezes are granted at our discretion and reasonable limits may apply.

8. Health, safety and your responsibilities

By using our facilities you confirm that you are in good health and are not aware of any medical condition that would make exercise unsafe for you. If you are in any doubt, consult a doctor before training.

• You must inform us of any medical condition, injury, allergy or medication that may affect your safety, particularly before personal training.
• You must use equipment correctly and follow the instructions of staff and any posted safety notices.
• You must wear appropriate clothing and footwear, use a towel on equipment, and return weights after use.
• Behaviour that is abusive, threatening, discriminatory or unsafe towards staff or other members is not tolerated.
• Photography or video of other members without their consent is not permitted.
• The use of illegal substances or performance-enhancing drugs on our premises is strictly prohibited.

9. Personal belongings

You are responsible for your own belongings. We do not accept liability for loss, theft or damage to personal property brought onto our premises, except where such loss results from our negligence.

10. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded under UAE law.

Subject to the above, you use our facilities at your own risk, and our total liability to you in connection with your membership shall not exceed the amount you paid for that membership.

11. Suspension and termination

We may suspend or terminate your membership without refund if you:

• seriously or repeatedly breach these terms;
• allow another person to use your membership;
• behave in a way that endangers or harasses staff or other members;
• provide false information when registering; or
• fail to pay any amount due.

You may stop using our facilities at any time, subject to our Refund & Cancellation Policy.

12. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your purchase applies to that purchase. Material changes will be notified to current members by SMS, WhatsApp or notice at the branch.

13. Privacy

We handle your personal information in accordance with our Privacy Policy.

14. Governing law

These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai.

15. Contact us

Email:
Phone / WhatsApp: