Service Delivery & Shipping Policy

1. What you are buying

Purchases made through this website are for:

• Gym memberships — access to the equipment and facilities at the single branch you select, for the package length you choose.
• Personal training packs — a number of one-to-one sessions with a trainer at that branch.

Both are services. There is no physical product, no delivery address is collected, and no shipping or handling fee is charged at any point.

2. How and when your purchase is delivered

Confirmation — immediate

As soon as your payment is completed you will see a confirmation screen containing your booking reference number (beginning with "4G"), your branch, your package, your membership dates and the amount paid. Keep this reference — it identifies your booking.

Registration — within 24 hours

Your booking is passed to your selected branch and your membership record is created. Our team will contact you on the UAE mobile number you provided if anything needs confirming.

Access — from your start date

Your membership becomes usable on the start date you selected at checkout. Simply attend your branch and give your name, mobile number or booking reference at reception. You may be asked to show your Emirates ID or passport on your first visit.

Personal training — by appointment

If you purchased a personal training pack, the branch will contact you to schedule your sessions around your availability and trainer schedules.

3. Where the service is provided

Your membership is valid at the single branch selected during checkout. All branches are open 24 hours a day, 7 days a week.

4. Cash payments

If you selected cash at checkout, your place is reserved but your membership is not active until payment is received. Please pay the full amount at your branch reception on or before your selected start date. If payment is not received by then, the booking may be released.

5. If something goes wrong

• You paid but saw no confirmation — contact us with the date, amount and the mobile number you used. We can locate the payment through our payment provider.
• Nobody has contacted you within 24 hours — message us on WhatsApp at with your booking reference.
• You cannot access the gym on your start date — show your confirmation screen or booking reference at reception, or contact us immediately.
• Your branch is temporarily closed — we will notify you and either extend your membership by the equivalent period or arrange access at a nearby branch.

6. Receipts and VAT invoices

A VAT invoice can be issued for any purchase. Request one at your branch reception or by emailing with your booking reference. Our TRN is .

7. Cancellations and refunds

See our Refund & Cancellation Policy.

8. Contact us

Email:
Phone / WhatsApp: