Refund & Cancellation Policy

1. When your membership is "activated"

Your membership is treated as activated at the earlier of:

• the start date you selected during checkout; or
• your first entry to the gym under that membership.

2. Cancelling before activation

If you have paid but your membership has not yet been activated, you may cancel and receive a full refund of the amount paid, including VAT.

• Request the cancellation in writing to or by WhatsApp to , quoting your booking reference number.
• Requests must reach us before your selected start date.

3. After activation

Once your membership is activated, the fee is non-refundable. This applies whether or not you use the facilities, and includes:

• change of mind;
• relocation, change of job, or change of personal circumstances;
• partial use of the membership period; and
• termination of your membership by us for breach of our Terms & Conditions.

Members on 6-month and 12-month packages may instead be able to freeze their membership for a documented reason such as travel or medical treatment. See section 7 of our Terms & Conditions.

4. Personal training sessions

• Personal training packs are non-refundable once the first session has been taken.
• If no session has been used, a pack may be refunded within 7 days of purchase.
• Unused sessions expire on your membership end date and are not refunded.
• Sessions cancelled with less than 12 hours' notice, or missed without notice, may be treated as used and are not refunded.

5. When we will always refund you

Regardless of the above, we will refund you in full where:

• you were charged more than once for the same membership;
• you were charged an incorrect amount, in which case we refund the difference;
• a payment was made without your authorisation;
• we are unable to provide the service you paid for — for example, your selected branch closes permanently or is unavailable for an extended period; or
• we cancel your membership for a reason that is not your fault, in which case we refund the unused portion.

Nothing in this policy limits any right you have under the consumer protection laws of the United Arab Emirates.

6. Medical exceptions

If a qualified medical practitioner certifies in writing that you are permanently unable to exercise, we will consider a pro-rata refund of the unused portion of your membership. Supporting documentation is required and each case is assessed individually.

7. How to request a refund

1. Contact us by email at or WhatsApp at .
2. Include your booking reference number (shown on your confirmation screen and beginning with "4G"), your full name, and the reason for your request.
3. Attach any supporting documents, such as a medical certificate.

8. How refunds are paid

• We acknowledge refund requests within 2 business days and decide within 7 business days.
• Approved refunds are returned to the original payment method. Card refunds are processed through our payment provider and typically appear within 7 to 14 business days, depending on your bank.
• Cash payments are refunded in cash at the branch where the payment was made, or by bank transfer.
• We do not charge an administration fee on refunds.
• Refunds are made in AED for the amount originally charged. We are not responsible for exchange rate movements or fees charged by your own bank.

9. Disputes

If you are unhappy with a decision, please contact us first at and ask for your case to be reviewed by management. We would always rather resolve a problem directly than have you raise a chargeback with your bank.

10. Contact us

Email:
Phone / WhatsApp: